Contact details:
Telephone: +65-96569488
Email: sales (at) robot-r-us (dot) com
Business Hours: 9:00AM to 9:00PM, Monday to Sunday
Ordering information is to meet the diverst needs of our customers. It is to assist you in your purchase. For further clarification or request additional information, please send us an email or call us. We will attend to your request as soon as possible.
On top of the online ordering system, we also accept phone and email orders. For local orders, customers can op to self collect their products. Please call to arrange for pick up.
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Local order within Singapore
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PAYMENT
Pay by Cheque, Bank Transfer, Telegraphic Transfer, or Paypal. You may also pay through Inter-Bank Transfer using ATM machine or internet banking. We will send you our bank account information in separate email. Shipping will commence once we received the payment.
SHIPPING AND HANDLING
The shipping choices for local delivery is Local Courier. We will try to mail all orders by next business day unless we have to wait for restocking.
Delivery time quoted is based on best case and may be delayed by the weather and delivery schedule (especially on Monday and after public holiday). In some large institution, the delivery guy may send the package to the central mail room / general office instead to the address stated in the shipping label. Check with you mail room /general office if you did not receive your package.
SELF-COLLECTION
For local orders, customers can op to self collect their products. Please call to arrange for pick up.
GOODS AND SERVICE TAX (GST)
We are not a GST registered company, therefore no GST will be charged.
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| International Order (Outside Singapore) |
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PAYMENT
You may pay by Cheque, Telegraphic Transfer, Western Union or Paypal. Full payment must be made prior to the delivery of the products. We only accept Singapore fund.
SHIPPING AND HANDLING
The shipping choices for international delivery are SingPost Speed Post and FedEx International Priority.
Please note that the delivery interval quoted is based on best-case. In reality, the shipment may be delayed by the weather, local holiday, customs inspection or other natural disasters. We will not be held responsible for the delay.
We will also not be held responsible for lost or stolen packages or any additional fee the local carrier in your country may charge
TAXES AND IMPORT DUTIES
Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. You are responsible for any additional local taxes, GST, tariffs, fees and import duties that may impose by your country. We are not able to provide quote or estimates on the amount. If you are unsure of your country's import policies, please check with them before ordering.
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| General Matters |
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BACK ORDERS
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the backordered items together as soon as they are available via the shipping method you selected during checkout.
RETURNS
*Refer to Terms & Conditions
WARRANTY
*Refer to Terms & Conditions
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